Frequently Asked Questions

Your questions are important to us. For any information regarding JLT Canada's OCSA Members Insurance Program, please do not hesitate to contact us.

How do I report a claim? 
Please visit our Claims page for more information.

Are the Trauma and Legal Assist lines free? 
Both lines are free to OCSA program members. Remember to have your Policy Number handy when calling.

If I need a Certificate of Insurance, what do I do?
Send an email to Turn-around is usually within 24 hours. Alternatively, you can email us at or call +18002689189 for more help or information.

What are the options to pay my insurance premium?
You have two options:
  • Pay in full within 30 days of receiving your invoice
  • Set up monthly installments (please note that a finance charge will apply)

Can I add Abuse, Cyber or other coverages to my policy after renewal? 
You can amend your coverages throughout the year as required. Simply email or call +18002689189 to discuss further.

Where can I get a hard copy of the OCSA Buyers' Guide?
Please visit out Buyers' Guide page for more information.