Claims Support

In the unfortunate event of a loss, nothing is more important than resolving your claim quickly and to your complete satisfaction. Our team of experts strives to do so, with minimum disruption to your daily business activities while achieving the best possible results.

At JLT, we believe in exceeding our clients’ expectations. We are here to assist you and guide you throughout the entire claims process. From documenting and reporting a loss, to claims advocacy and settlement, our experts are here to help you understand what information needs to be gathered and how to present your claim, no matter the complexity.

We have streamlined our claims process with these 3 simple steps: 

  1. STEP 1: GATHER ALL REQUIRED DOCUMENTS
    Complete an incident report: document all information that you know about the event, while the facts are still clear.

  2. STEP 2: CONTACT THE JLT CANADA CLAIMS MANAGEMENT CENTER
    At JLT Canada, our service extends to after hours and holidays to ensure that you have a guaranteed 24/7 claims solution whenever required. 

  3. STEP 3: DISCUSS YOUR CLAIM WITH YOUR CLAIMS ADVOCATE
    Our team of in-house claims advocates will stand up for you and fight for the best outcome. Our National Claims Center will contact you upon receipt of your claim to confirm it has been reported to your insurance provider and to discuss expected timelines for it to be resolved. 

To report liability, property and/or auto claims, please refer to our interactive PDF claims forms listed below:

For peace of mind, print out our Glove Box Kit below to keep in your vehicle's glove compartment for quick reference in the event of an automobile accident.

To report a claim during office hours (8:30am - 4:30pm EST) please email jltclaims@crawco.ca, or contact our Claims Management Center at: +1 866 554 5002 for 24-hour support.

For further information, please contact Nicole Ng, Vice President, National Practice Leader – Claims at +1 416 848 6902 or nng@jltcanada.com